Getting that pesky ‘Could Not Connect’ message on your Snap? There are a couple of things you can do to fix it!
Snapchat can be fickle at times, keeping you from your Snaps with frustrating messages like, “Please check your connection and try again,” or “Could not connect,” even though you know you typed in the correct login password. There may be a number of reasons why Snapchat is keeping you from your adorable dog filters and flower crowns, like Snapchat just being down temporarily. If you’re sure Snapchat isn’t down, and you’re sure you have the right login credentials, here are a few tips we recommend to try to remedy your lost connection to your Snaps.
Update your Snapchat
One of the easiest, most straightforward things to do if you’re having a login issue on Snapchat is checking to see if the app needs any updating.
iOS 11 has made it so the login error is more and more prevalent on Snapchat, but checking for updates and getting the app up to date might get rid of the error all together.
Launch the App Store from your Home screen.
Tap your avatar in the upper-right corner of the screen.
Pull to refresh the updates screen to see if there is a Snapchat update.
Tap Update next to Snapchat if there’s a new version available.
If there’s an update for Snapchat waiting, it’ll show up here. Tap Update to force it.
Another thing you might consider doing is actually downgrading your iPhone altogether to iOS 10 if you’re really having a tough time logging into Snap, but keep in mind that your iPhone will no longer be up-to-date.
Reset your Network Settings
Another super simple fix for you to do is go on into your network settings and reset them so everything is running smoothly.
Launch your Settings from your homescreen.
Tap Reset. It’s at the bottom of your screen.
Tap Reset Network Settings.
After you restart your iPhone, try logging into Snapchat again.
Uninstall + Reinstall
Sometimes you need to start from the beginning (a very good place to start!) and uninstall Snapchat.
Once you’ve deleted Snapchat off of your iPhone, restart your iPhone. Then reinstall Snapchat the way you normally would through the App Store and try logging in again.
Believe it or not, this technique has worked for me the best out of all three listed here today.
How have you debugged your Snap?
Is there a particular tactic or technique that you’ve used to get your Snapchat working in tip-top order?
Let us know what you’ve done to fix your Snap in the comments below!
Updated March 2020: Updated for the lastest Snapchat version.